1.Make sure your photo has good lighting – enough to see the details of your loved one’s face, but not so much that their face is too bright to see. Darker photos make it hard for our designers to capture the details!
2.A head-on shot is preferred. Make sure that you get the full face in the photo, including the ears and forehead. If we can only see half of the face or the photo is taken from the side, only half of the face will be on your product!
3.Avoid blurry photos – the higher the clarity of the photo, the better. Remember that the photo will be shrunk down, so some subtle features may not be seen as clearly in the final product.
4. JPG/PNG photos – Our system does not recognize PDF files. PDF files will need to be converted to either a JPG or PNG file. If neither of these options work, try using another photo. If you are still unable to upload, please contact customer service.
Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.
However, you could contact our services to check out how your customized products will look when you completed your purchase. Our services will send you the preview images and help you to adjust the photos of your products until you’re satisfied with them.
We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!
If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.
If we were unable to answer your questions here, please scroll up and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
We will be happy to help you change your color, size, picture, or cancel/refund the order – just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.
For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 30% customization fee per item, because the item is made to order and can no longer be sold as new.
If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.
Please review our Return Policy here if you have other questions regarding this subject.
We accept all major credit cards. Please note that all of our prices are listed in GBP and your card will be charged in your respective currency.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
Typically, it takes about 5-7 business days for our products to be produced and sent out. Once shipped, It will deliver continental US orders in 7-10 business days. International shipping times vary based on the destination.
Please note that during the holidays our production time may vary.
After placing your order, you may not change your shipping from domestic to international and vice versa.
Free shipping over £69.00. For orders under £69.00, you’ll have to pay £5.99 as shipping fees.
We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.
NOTE: All prices on our site are GBP Once you complete your transaction, it will charge your card in your respective currency.
If we were unable to answer your questions here, please scroll up and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.
